dah88 Privacy Policy — How We Handle Your Personal Data
dah88 is committed to protecting the privacy and personal data of every registered player in Bangladesh. This policy explains clearly what data we collect, why we collect it, and how it is used and protected.
Last updated: January 2026. This Privacy Policy applies to all dah88 users in Bangladesh.
1Introduction
dah88 ("we", "us", "our") operates the online betting and casino platform at dah88.bet and is the data controller responsible for the personal information of its registered users. This Privacy Policy explains how dah88 collects, uses, stores, shares, and protects the personal data of users based in Bangladesh who access or use the dah88 platform, including the website and any associated mobile-optimised service.
By registering an account on dah88 or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should stop using the platform and contact [email protected] to request account closure.
2What Personal Data We Collect
dah88 collects personal data in six broad categories. We collect only the data that is necessary to provide our services, comply with applicable legal requirements, and maintain a safe and responsible gaming environment for players in Bangladesh.
Full name, date of birth, and government-issued identity document details collected during KYC (Know Your Customer) verification. Required to confirm eligibility (21+) and comply with anti-fraud standards.
Mobile phone number (Bangladesh-registered), and email address where provided. Used for account access, OTP verification, support communications, and responsible gaming alerts.
Payment method identifiers (e.g. bKash wallet number, Nagad number, masked card number), transaction amounts, deposit and withdrawal history. Full card numbers are never stored by dah88. Financial data is used to process transactions and detect fraud.
IP address, device type, operating system, browser type and version, screen resolution, session timestamps, and referral URL. Collected automatically when you access the dah88 platform and used for security monitoring, fraud detection, and service optimisation.
Betting history, game session records, stake amounts, win and loss records, bonus usage, and responsible gaming tool settings (e.g. deposit limits, session time alerts, self-exclusion status). Used to deliver services and comply with responsible gaming obligations.
Records of any communications you send to dah88 support, including support ticket content, chat logs, and complaint records. Retained for quality assurance, dispute resolution, and regulatory compliance purposes.
3How We Use Your Personal Data
dah88 uses personal data only for purposes that are lawful and directly connected to the provision, improvement, and protection of our betting and casino services. Specifically, we use your data for the following purposes:
- Account creation and management — registering your account, verifying your identity and age (KYC), maintaining your account settings, processing your responsible gaming tool preferences, and enabling you to log in securely.
- Transaction processing — handling deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, processing withdrawals, maintaining your account balance, and generating transaction records.
- Service delivery — providing access to betting markets (cricket, football, kabaddi), live casino tables, slot games, crash games, fishing games, and all other platform features you are entitled to use as a registered player.
- Fraud prevention and security — detecting suspicious account activity, identifying and preventing bonus abuse, monitoring for money laundering, and protecting the platform and its users from unauthorised access and manipulation.
- Responsible gaming compliance — applying and monitoring deposit limits, session time settings, and self-exclusion statuses; sending responsible gaming alerts; and complying with our obligations to protect adult players from problem gambling harm.
- Platform improvement and analytics — understanding how players navigate and use the dah88 platform in Bangladesh so we can improve page performance, game selection, and user experience. Analytics data is processed in aggregate and does not identify you personally.
dah88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have questions about how your data is used for any specific purpose, contact [email protected].
4Legal Basis for Processing
dah88 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity — processing required to fulfil the contract between dah88 and you as a registered player (e.g. processing deposits and withdrawals, providing access to games and betting markets, managing your account).
- Legal obligation — processing required to comply with applicable laws and regulatory requirements, including age verification, KYC, anti-money laundering checks, and responsible gaming obligations.
- Legitimate interests — processing carried out for dah88's legitimate business interests where those interests are not overridden by your fundamental rights, including fraud prevention, platform security, service optimisation, and customer support quality assurance.
- Consent — where dah88 has obtained your explicit consent for a specific processing activity (e.g. sending you promotional communications). You may withdraw consent at any time by contacting [email protected] without detriment to your account or the services provided.
5Data Sharing and Third Parties
dah88 does not sell your personal data to any third party. We do not share personal data for the purpose of third-party direct marketing. Your data may be shared in limited circumstances with the following categories of recipients, all of whom are bound by confidentiality obligations:
- Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive only the transaction data necessary to process your deposits and withdrawals. They do not receive your full account profile or gaming history.
- Game providers — Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and other game studio providers receive a session token and player identifier necessary to deliver the game session. They do not receive your name, phone number, or financial data.
- Service providers — technology infrastructure providers, hosting services, analytics partners, and fraud detection vendors who support the operation of the dah88 platform. These providers act as data processors and are contractually prohibited from using your data for their own purposes.
- Legal and regulatory authorities — law enforcement agencies, regulatory bodies, courts, or other public authorities where dah88 is required by law to disclose personal data. dah88 will only disclose the minimum data necessary to fulfil a legal obligation.
Your data stays within Bangladesh-accessible infrastructure wherever possible. Where any data is processed outside Bangladesh, dah88 ensures that appropriate data transfer safeguards are in place.
6Cookies and Tracking Technologies
The dah88 platform uses cookies and similar tracking technologies to operate correctly, improve performance, and maintain your session. The following categories of cookies are used:
- Strictly necessary cookies — essential for the platform to function. These include session authentication tokens, account security cookies, and load-balancing identifiers. These cookies cannot be disabled without breaking core platform functionality.
- Performance and analytics cookies — used to understand how players navigate the dah88 platform in Bangladesh, which pages are most visited, and where technical errors occur. Data collected via these cookies is aggregated and does not personally identify you.
- Functional cookies — used to remember your preferences such as language settings, responsible gaming tool configuration, and display preferences. These improve your experience but are not essential to platform operation.
You can manage cookie preferences through your mobile browser settings. Disabling strictly necessary cookies will prevent you from using core platform features including logging in and placing bets. If you have questions about specific cookies used by dah88, contact [email protected].
7Data Security
dah88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the dah88 platform, encrypted storage of sensitive account data, access controls limiting staff access to personal data on a need-to-know basis, regular security reviews, and monitoring for suspicious activity.
While dah88 takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. If you suspect that your dah88 account has been compromised, you must change your password immediately and notify [email protected] without delay. dah88 will investigate all reported security incidents promptly.
8Data Retention
dah88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account plus a minimum of 5 years after account closure; financial transaction records are retained for a minimum of 5 years in accordance with anti-money laundering record-keeping requirements; support communications are retained for a minimum of 3 years; technical and analytics data is retained in anonymised or aggregated form for up to 2 years.
When personal data is no longer required, dah88 securely deletes or anonymises it in accordance with our data destruction procedures. You may request earlier deletion of your personal data subject to dah88's legal retention obligations by contacting [email protected].
9Your Privacy Rights
As a registered dah88 player in Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your registered mobile number and a description of your request.
- Right of access — you may request a copy of the personal data dah88 holds about you, including what categories of data are held, the purposes for which it is processed, and who it has been shared with.
- Right to rectification — if any personal data dah88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
- Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to dah88's legal retention obligations.
- Right to restrict processing — in certain circumstances you may request that dah88 restricts the processing of your personal data while a complaint or query about accuracy or lawfulness is under investigation.
- Right to data portability — where processing is based on your consent or on contractual necessity and carried out by automated means, you may request a machine-readable copy of the personal data you have provided to dah88.
- Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
dah88 will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it. There is no fee for exercising your rights.
10Children and Minors
The dah88 platform is strictly for adults aged 21 and above. dah88 does not knowingly collect, process, or retain personal data relating to persons under the age of 21. If dah88 becomes aware that personal data has been collected from a person under 21, that data will be deleted and the account will be permanently closed. If you are a parent or guardian and believe that a minor has registered on dah88 using false age information, please contact [email protected] immediately so we can investigate and take appropriate action.
11Third-Party Links and Services
The dah88 platform integrates with third-party game providers and payment processors as described in this Privacy Policy. These third parties operate under their own privacy policies. dah88 is not responsible for the privacy practices of third-party providers. You are encouraged to review the privacy policies of any third-party service with which your data is shared. dah88 does not link to external third-party websites other than those necessary to deliver platform services.
12Changes to This Privacy Policy
dah88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in how we handle personal data, changes in applicable law, or changes to platform services. The date of the most recent revision is displayed at the top of this page. Where changes are material, dah88 will endeavour to notify registered players via the platform or by contact message to the mobile number held on account. Your continued use of the dah88 platform following publication of a revised Privacy Policy constitutes acceptance of that revised policy. We encourage you to review this page periodically.
13Contact Us About Your Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data dah88 holds about you, our support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays. We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to resolve them within 30 days.
Email our Data Protection team at: [email protected]
Your Privacy is Safe with dah88
dah88 uses SSL encryption, strict KYC standards, and responsible gaming tools to keep your data and account secure. Explore the platform with confidence.
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